Having problems with your account? Experiencing difficulty using the website? Have a question about an wonderfully weird feature? Check the FAQs below for a quick and easy answer:
I PREVIOUSLY PAUSED MY ACCOUNT, HOW DO I RESUME?
Please login to the site and then go to your account page. Select the 'Subscriptions' tab.
Next to your subscription you should see a 'Resume' link. Click this and confirm you wish to resume.
If you pay via credit card your payment will be immediately taken and you will regain your Academy access straight away.
If you pay by PayPal your account will not be resumed until your next payment date - this is the same date of the month you previously paid and cannot be changed (i.e if you used to pay on the 5th, your payments will resume on the 5th). If you would like to regain access sooner, please contact us.
HOW CAN I CANCEL MY ACCOUNT?
You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Cancel' next to your current subscription.
Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation and you're all done. You'll receive an email confirmation that cancellation was successful. (please note that once selecting a reason you will need to confirm you cancellation on the next page - if you don't do this your cancellation will not be processed)
Once you cancel your account you will retain access to the Academy until your current subscription period ends. You can of course rejoin anytime in the future!
Please cancel your account BEFORE your next payment is due. We are based in the Netherlands so any date you see in your account is based on the Dutch timezone and so it is best to cancel at least 24 hours in advance to ensure you are not charged due to time differences. You will retain access to the Academy until your next payment is due, so you can cancel as far in advance as you would like.
I'M RECEIVING AN ERROR MESSAGE SAYING I DON'T HAVE ACCESS TO THIS CONTENT?
Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.
If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.
If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.
If your question isn’t answered above please get in touch with our support team and we’ll get back to you as soon as we can.